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Photograph of the exterior of a historic castle-style building made of stone, surrounded by extensive landscaped grounds. The image is taken at ...
Photograph of a spacious and elegant classic-style hotel room. The room features a double bed dressed in light and brown-toned bedding, a carved ...

Hotel Castillo Arteaga
4

Description

This impressive castle is located in Gautegiz Arteaga, in the Urdaibai natural reserve in the Basque Country. It houses a gourmet restaurant with a rooftop terrace and fantastic views of the countryside.

The Castillo de Arteaga Hotel, built in the 13th century, was restored in the 19th century in a neo-Gothic style. The rooms are charming and feature free air conditioning. It has Wi-Fi, a flat-screen TV, and a private bathroom with a hairdryer, bathrobe, and slippers.

The hotel's restaurant offers quality Basque cuisine. There is also a large wine cellar.

The surrounding countryside of the Castillo de Arteaga Hotel is ideal for hiking. The coast is about a 10-minute drive away. Guernica, the inspiration for Picasso's famous painting, is also 10 minutes away. Bilbao is a 35-minute drive away.

Highlight

  • The hotel has one adapted room for people with physical disabilities and accessible suites for guests with mobility impairments.

  • Accessible parking is available for guests.

  • Due to its historic nature and its structure with towers and staircases, full accessibility is limited, so guests are advised to contact the hotel directly for specific details.

Features and services

General

No. of rooms
13
Total number of adapted rooms
1
Close to public transport (adapted)
Yes
Internet point adapted for customers of reduced mobility
No
Internet point with Jaws voice system available
No
Information regarding tourist spots and points of interest accessible to disabled people
Yes, but not enough

Parking

Own parking
Yes
Parking located elsewhere (outside the hotel premises)
Yes
Covered parking
No
The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
Yes
Adapted parking spaces indicated
No
Space width
300 cm

Entrance to the establishment

There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
Yes
Homogeneous pavement
No
Sidewalk lowered next to the hotel
No pavement
Main entrance door type
Hinge door (single leaf) with/made of glass
Door that holds itself (magnetized) at the main entrance
Yes
Door step width at the main entrance
100 cm
Visual signalling of obstacles at the main door
No
Reduced mobility people entrance is secondary
Yes

Reception

Easy reading signage
Yes, on some
Inside : Minimum free door width
90 cm
Inside : Minimum aisle clearance width
120 cm
Counter height
110 cm
Is there an accessible counter?
No
An automatic reservation can be made from an ATM of payment device
No
Service information sent to mobile devices from the reception
No
Magnetic loop at reception
No
Are assistance and guide dogs allowed access?
Yes
Is there an additional cost?
No

Room

  • Degree of adaptation for people with impaired hearing
    Non-existent
    Degree of adaptation for people with impaired sight
    Non-existent
    Degree of adaptation for people with reduced mobility
    Completely
  • There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text)
    Yes
    Minimum free door width
    82 cm
    Minimum aisle clearance width
    90 cm
    Door type
    Blind hinge door (single leaf)
    Door that holds itself (magnetized)
    Yes
    Visual signalling of obstacles at the door
    No
  • Rooms with a light bell
    No
    Written and on-line information regarding the hotel’s services
    No
    Adapted telephone with an incoming call light signal
    Yes
    Light fire alarm in the room
    No
    Vibrating portable alarm clock-fire alarm
    No
  • The room has colour contrast doors
    Yes
    There is Braille on the room door locks
    No
    The room floor is homogeneous with no gradients or projections
    Yes
    The room has services information available in Braille
    No
    The room has Amenities with information in Braille
    No
    The room has audible emergency signals
    No
    The room has an evacuation plan in Braille
    No
    The room has an evacuation plan in high relief
    No
  • Free passage width in the room
    150 cm
    Free turning diameter in the room
    150 cm
    There is a switch socket in the room next to the bed and/or on the desk
    Yes
    Height of the bed
    52 cm
    Width of the bedside spaces
    150 cm
    Long stick hangers
    Yes

Bedroom bathroom

The bathroom has a continuous shower tray
Yes
The bathroom has a roller blind and/or adapted screen
Yes
The bathroom has a folding seat anchored to the wall
No
The shower is located
At the same level as the ground
The shower is fitted with bars
Yes
The shower has a seat
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Sink width
80 cm
Is the mirror reclined?
No
Door type
Blind sliding door
Door that holds itself (magnetized)
Yes
Door clearance
100 cm

Elevator

Lounge

Does the hotel have lounges?
Yes
The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
Yes
Minimum free door width
100 cm
Minimum aisle clearance width
150 cm
Door type
Hinge door (single leaf) with/made of glass
Door that holds itself (magnetized)
No
Visual signalling of obstacles at the door
Yes
Minimum table height
75 cm
Minimum free bottom of tables
100 cm
Chairs with backrests available
Yes
Chairs with armrests available
Yes
Lounge colour contrast identification
No
Long stick hangers available
No

Coffee shop

Is there a coffee shop?
Yes
Does the coffee shop area entrance clearly identifies where we are?
Yes
Minimum free door width
180 cm
Minimum aisle clearance width
120 cm
Door type
Hinge door (single leaf) with/made of glass
Door that holds itself (magnetized)
Yes
Visual signalling of obstacles at the door
No
Bar height
110 cm
Type of service
Service provided by staff
Minimum table height
75 cm
Is the minimum free bottom of tables modular?
No
Minimum free bottom of tables
72 cm
Four-legged tables have a minimum separation of 80cm
No
Availability of chairs with backrests
Yes
Availability of chairs with armrests
Yes

Restaurant

Is there a breakfast room?
Yes
The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
Yes
Minimum free door width
100 cm
Minimum aisle clearance width
150 cm
Door type
Hinge door (single leaf) with/made of glass
Door that holds itself (magnetized)
No
Visual signalling of obstacles at the door
Yes
Service provided by staff
Yes
Availability of pictograms / information regarding allergens
Yes
Menu in Braille
No
Is a hearing aid system available?
No
Minimum table height
75 cm
Is the minimum free bottom of tables modular?
No
Four-legged tables have a minimum separation of 80cm
Yes
Availability of chairs with backrests
Yes
Availability of chairs with armrests
Yes

Communal bathroom

Is there more than one adapted communal bathroom?
Yes, some of them
Do all bathrooms share the same accessibility features?
Yes
Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
Yes
Access ramp
No
Contrast stairs
No
Stairlifts
No
Does the bathroom has a folding seat anchored to the wall?
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Sink width
80 cm
Is the mirror reclined?
No
Door type
Blind hinge door (single leaf)
Door that holds itself (magnetized)
Yes
Door clearance
90 cm
Minimum aisle clearance width
150 cm

More information

  • Are documents are written in text of at least font size Arial 16?
    No
    Is the menu available on easy to read documentation?
    Yes
    Are easy to read directories available of the hotel’s complementary services?
    Yes
    Is easy to read telephone operation instructions available?
    Yes
  • Are accessibility audits performed?
    No
    Is accessibility commitment documented?
    No
  • Fixed workforce
    Number of employees at the hotel
    16
    Number of employees with cognitive disabilities hired in the last 3 years
    0
    Number of employees with visual impairment hired in the last 3 years
    0
    Casual workers
    Number of employees at the hotel
    6
    Number of employees with cognitive disabilities hired in the last 3 years
    0
    Number of employees with visual impairment hired in the last 3 years
    0
  • Is the hotel staff trained in accessibility?
    No
  • Are there any direct discounts on the best published rate for disabled people and/or their companions?
    No

Accommodation location