Bilbao Intermodal. Bus station

Description

Station for all regional, national and international bus routes.

It is located in Bilbao, with access from the streets Luis Briñas, Gurtubay and Pérez Galdós.

It can be reached by Metro (San Mamés stop), Tram (Zunzunegui stop), RENFE commuter train (San Mamés stop) and several Bilbobus and Bizkaibus lines.

In addition, from the same building you can connect with other transport services such as metro, train, taxi or car hire.

The bus station consists of floors 0, -1 and -2.

Services by floor:

  • Floor 0: Public information point and adapted toilets
  • Floor -1: Left luggage, information point and ticket sales, adapted toilets, restaurants, waiting area and access control.
  • Floor -2: Waiting areas, adapted toilets, access to bus bays.

It is important to note that access to the bays is for passengers only, and is reached through a ticket check on floor -1.

Features and services

PRM support service and customer service

Do they have PRM support service?
Yes
The transport station staff that are in contact with the public have received training to support people with disabilities and other needs.
Yes

Parking

  • Parking in public space
    Yes
    Type of parking
    Outdoor
    Ticket collection and payment system
    Yes
    Spaces reserved for people with reduced mobility (PRM)
    Yes
    Signage of PRM spaces on floor surface and/or vertical signs with the International Accessibility Symbol.
    Yes
    Size of PRM spaces equal to or greater that 5 m in length by 2.20 m wide.
    Yes
    Route accessible without obstacles between parking lot and transport station.
    Yes
    At least 1 charging point for electric vehicles.
    No
  • At least 1 restroom considered as accessible for PRM
    Yes
  • Area outside the cabin with possibility of 1.5 m rotation.
    Yes
    Buttons on panel with symbols in braille.
    Yes
    Door width ≥0.90 m
    Yes
    Minimum dimensions: 1.10 x 140 m
    Yes
    Acoustic indication of floor level
    No
    Visual indication of floor level
    Yes

Entrance

Adapted accesses: Accessible connection route between the public thoroughfare and the interior of the station, free from obstacles with a minimum width of 180 cm and a free height of 220 cm.
Yes
Is the access appropriately signposted to direct users?
Yes
Do they have adequate lighting at night?
Yes
Is the distribution of the place indicated with a map?
Yes
Is there a luggage storage service?
Yes

General public area

Interior circulation: Distribution without obstacles with a passage width of no less than 180 cm and a minimum height of 220 cm.
Yes
Adequate lighting system that enables the identification of signage and a floor surface without reflections.
Yes
  • Area outside the cabin with possibility of 1.5 m rotation.
    Yes
    Buttons on panel with symbols in braille.
    Yes
    Door width ≥0.90 m
    Yes
    Minimum dimensions: 1.10 x 140 m
    Yes
    Acoustic indication of floor level
    Yes
    Visual indication of floor level
    Yes
  • Counter close to the access and visible from the entrance.
    Yes
    Booth with double height, one at a height of 0.70-0.85 m.
    Yes
  • Can the purchase be made at a ticket booth with station staff?
    Yes
    Can the purchase be made via ticket machines?
    Yes
  • Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    No
    Charging area with sockets
    Yes
  • Booth with double height, one at a height of 0.70-0.85 m.
    Yes
  • Catering: restaurants and cafeterias
    Yes
    Vending machines: Maximum height of buttons and screen 120 cm, lower range of product collection 40 cm minimum from the floor
    Yes
  • At least 1 restroom considered as accessible for PRM
    Yes
    Access door width equal to or greater than 0.80 m
    Yes
    Washbasin without pedestal at a height of 0.80 m
    Yes
    Toilet height 0.40-0.50 m
    Yes
    Rotation space inside equal to or greater than Ø1,50
    Yes
    Ostomised restroom (at least 1)
    No

Passenger control (*Ticket verification)

Priority access for people with disabilities, families and other needs
Yes
Availability of adapted access larger in size for people with reduced mobility
Yes
Availability of assistance in validation area
Yes

Passengers-only area

Interior circulation: Distribution without obstacles with a passage width of no less than 180 cm and a minimum height of 220 cm.
Yes
Adequate lighting system that enables the identification of signage and a floor surface without reflections.
Yes
  • Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    No
    Charging area with sockets
    Yes
  • Catering: restaurants and cafeterias
    No
    Vending machines: Maximum height of buttons and screen 120 cm, lower range of product collection 40 cm minimum from the floor
    Yes
    Shops: food, Duty Free, gifts and fashion
    No
  • At least 1 restroom considered as accessible for PRM
    Yes
    Access door width equal to or greater than 0.80 m
    Yes
    Washbasin without pedestal at a height of 0.80 m
    Yes
    Toilet height 0.40-0.50 m
    Yes
    Rotation space inside equal to or greater than Ø1,50
    Yes
    Ostomised restroom (at least 1)
    No

Departure and arrival

Is it easy to find the path and departure gates?
Yes
Adapted accesses: Accessible connection route between the station and the interior of the transport system, free from obstacles with a minimum width of 180 cm and a free height of 220 cm.
Yes

Exit

Does the exit path coincide with the entrance path?
Yes

Baggage collection hall

Emergency procedure, which includes protocols for the evacuation of people with disabilities.
Yes
Use of acoustic signals in an emergency situation
Yes
Use of visual signals in an emergency situation
Yes