Guggenheim Bilbao Museum

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Description

The creation of the Guggenheim Museum Bilbao was the result of an exceptional collaboration between the Basque Administrations and the Solomon R. Guggenheim Foundation. Opened in October 1997, the Museum has become an international reference point for contemporary art and a key element in the cultural, urban, and social transformation of Bilbao.

In addition to its artistic and architectural value, the Guggenheim Bilbao is an accessible museum, featuring barrier-free entrances, wide routes, ramps, and elevators that facilitate visiting all its halls. It offers adapted services, audio guides, and personalized assistance, and allows access with assistance dogs, providing an open and pleasant cultural experience for all visitors.

Features and services

The commercial policy regarding people with functional diversity

Is there a special rate for people with functional diversity and/or their companions?
Yes

Accessibility policy

Is there an accessibility certificate?
Yes
What certificate?
AENOR
Is there a dedicated printed accessibility plan?
Yes

Specialized support for people with functional diversity

Has staff received specific training in dealing with people with functional diversity?
Yes

Communicationo adaptation

Is an internet point with a Jaws voice system available?
Yes
Are magnetic loop systems available?
Yes
Is information available regarding facilities and services in accessible text?
No
Is information available regarding facilities and services in Braille?
Yes
Does any staff know sign language?
Yes
Is there an audio guide service?
Yes
Is the work adapted for blind people?
Yes
Is adapted information available (simple text)
No
Easy to read work information
No

Personal Assistance and lending of technical aids

There is a service for lending technical mobility aids
Yes
Required personal assistance services are available
Yes
Are assistance dogs/guide dogs allowed?
Yes

Environment accessibility

Is the establishment in a location with significant urban barriers or where there are problems to get access to motor vehicles?
No

Public transport

Availability of public transport
Yes

Parking

Parking available inside
No
Parking available outside
No
Public parking available nearby
Yes
Parking spaces reserved for PRM in the public space
Yes

Entrance to the establishment

Number of entrances
3
Entrance(s) accessible for PRM
Yes

Indoor circulation

Main aisle width of at least 1.80 m
Yes
Secondary aisle width of at least 1.20 m
Yes
Inside doors of at least 90 cm
Yes
Floor surface with guiding strips and orientation systems
No

Emergency exit

Does the establishment have evacuation plans in Braille and/or high relief?
No
Does the emergency door have panic bars?
Yes

Information desk

Is part of this 0.70 - 0.85 m high?
Yes

Locker

Is part of this 0.70 - 0.85 m high?
Yes

Vertical mobility

  • Does it have at least one lift?
    Yes
    Is access available to all floors?
    Yes
    Automatic opening
    Yes
    Exit and entry at ground level with no height differences
    Yes
    Buttons on panel with symbols in braille or relief
    Yes
    Can they be considered accessible?
    Yes

WC

There is at least 1 service that can be considered as PRM accessible
Yes
Number of adapted services
4 per gender
Access door
width of ≥ 0.90 m
Outward opening sliding or swing door
Yes
You can make a 1.50 m circle inside
Yes
Washbasin without a base. 0.80M high
Yes
Adjustable height washbasin
No
Single lever or push button tap
Yes
Toilet height of 0.40 - 0.50 m
Yes
Support rails in the restroom
Yes
Two bars. At least one is folding
Yes
Free front space of 0.80 x 1.20 m for all toilets
Yes

Conference hall

Access to the venue without barriers
Yes
Minimum width of the entrance door: 0.90 m
Yes
Aisle width > 1.80 m
Yes
Spaces reserved for wheelchair users
Yes

Observations

Other aspects of interest

The Museum has 3 entrances for the public, 2 of which are accessible for persons with reduced mobility (Avda. Abandoibarra & Alameda de Mazarredo). There is no alarm in the toilets, but they are monitored by staff every 30 minutes.

Location