Guggenheim Bilbao Museum

The commercial policy regarding people with functional diversity

Is there a special rate for people with functional diversity and/or their companions?
Yes

Accessibility policy

Is there an accessibility certificate?
Yes
What certificate?
AENOR
Is there a dedicated printed accessibility plan?
Yes

Specialized support for people with functional diversity

Has staff received specific training in dealing with people with functional diversity?
Yes
Is this staff easy to identify?
No

Communicationo adaptation

Is an internet point with a Jaws voice system available?
Yes
Are magnetic loop systems available?
Yes
Is information available regarding facilities and services in accessible text?
No
Is information available regarding facilities and services in Braille?
No
Does any staff know sign language?
Yes
Is there an audio guide service?
Yes
Is the work adapted for blind people?
Yes
Is adapted information available (simple text)
No
Is there any means of communication specifically designed for people with functional diversity?
No
Easy to read work information
No

Personal Assistance and lending of technical aids

There is a service for lending technical mobility aids
Yes
Required personal assistance services are available
Yes

Environment accessibility

Is the establishment in a location with significant urban barriers or where there are problems to get access to motor vehicles?
No

Public transport

Availability of public transport
Yes

Parking

Parking available inside
No
Parking available outside
No
Public parking available nearby
Yes
Parking spaces reserved for PRM in the public space
Yes

Entrance to the establishment

Indoor circulation

Main aisle width of at least 1.80 m
Yes
Secondary aisle width of at least 1.20 m
Yes
Inside doors of at least 90 cm
Yes
Floor surface with guiding strips and orientation systems
No

Emergency exit

Does the establishment have evacuation plans in Braille and/or high relief?
No
Does the emergency door have panic bars?
Yes

Information desk

Is part of this 0.70 - 0.85 m high?
Yes

Locker

Is part of this 0.70 - 0.85 m high?
Yes

WC

There is at least 1 service that can be considered as PRM accessible
Yes
Number of adapted services
4 per gender
Access door
width of ≥ 0.90 m
Outward opening sliding or swing door
Yes
You can make a 1.50 m circle inside
Yes
Washbasin without a base. 0.80M high
Yes
Adjustable height washbasin
No
Single lever or push button tap
Yes
Toilet height of 0.40 - 0.50 m
Yes
Free front space of 0.80 x 1.20 m for all toilets
Yes

Conference hall

Access to the venue without barriers
Yes
Minimum width of the entrance door: 0.90 m
Yes
Aisle width > 1.80 m
Yes
Spaces reserved for wheelchair users
Yes

Observations

Other aspects of interest

The Museum has 3 entrances for the public, 2 of which are accessible for persons with reduced mobility (Avda. Abandoibarra & Alameda de Mazarredo). There is no alarm in the toilets, but they are monitored by staff every 30 minutes.