Port of Bilbao Cruise Terminals

Description

The cruise port has three terminals:

  • Getxo 1 and 2 Passenger Maritime Stations, covering 1,400 square metres, which have two baggage drop-off and collection areas, check-in, tourist office, waiting room and services.
  • Getxo 3 Passenger Maritime Station, 15 metres high and with 3,200 usable square metres, with the same services as Stations 1 and 2.

It is worth noting that there is an accessible alternative option for people with reduced mobility when boarding, via a mobile boarding gangway, similar to those used in airports. It is designed to provide more comfortable and safer access to the first floor of the terminal and/or the ship directly, without having to go down to dock level.

Features and services

PRM support service and customer service

Do they have PRM support service?
No
The transport station staff that are in contact with the public have received training to support people with disabilities and other needs.
No

Parking

  • Parking in public space
    Yes
    Type of parking
    Outdoor
    Ticket collection and payment system
    No
    Spaces reserved for people with reduced mobility (PRM)
    Yes
    Signage of PRM spaces on floor surface and/or vertical signs with the International Accessibility Symbol.
    Yes
    Size of PRM spaces equal to or greater that 5 m in length by 2.20 m wide.
    Yes
    Route accessible without obstacles between parking lot and transport station.
    Yes
    At least 1 charging point for electric vehicles.
    Yes

Entrance

Adapted accesses: Accessible connection route between the public thoroughfare and the interior of the station, free from obstacles with a minimum width of 180 cm and a free height of 220 cm.
Yes
Is the access appropriately signposted to direct users?
No
Is the slope slippery?
No
Do they have adequate lighting at night?
Yes
Is the distribution of the place indicated with a map?
No
Is there a luggage storage service?
No

General public area

Interior circulation: Distribution without obstacles with a passage width of no less than 180 cm and a minimum height of 220 cm.
Yes
Adequate lighting system that enables the identification of signage and a floor surface without reflections.
Yes
  • Area outside the cabin with possibility of 1.5 m rotation.
    Yes
    Buttons on panel with symbols in braille.
    Yes
    Door width ≥0.90 m
    Yes
    Minimum dimensions: 1.10 x 140 m
    Yes
    Acoustic indication of floor level
    No
    Visual indication of floor level
    Yes
  • Counter close to the access and visible from the entrance.
    Yes
    Booth with double height, one at a height of 0.70-0.85 m.
    Yes
  • Can the purchase be made at a ticket booth with station staff?
    No
    Can the purchase be made via ticket machines?
    No
  • Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    Yes
    Charging area with sockets
    Yes
  • Booth with double height, one at a height of 0.70-0.85 m.
    Yes
  • Catering: restaurants and cafeterias
    No
    Vending machines: Maximum height of buttons and screen 120 cm, lower range of product collection 40 cm minimum from the floor
    No
    Shops: food, Duty Free, gifts and fashion
    No
  • At least 1 restroom considered as accessible for PRM
    No
    Ostomised restroom (at least 1)
    No

Baggage check-in area

Priority access for people with disabilities, families and other needs
Yes
Booth with double height, one at a height of 0.70-0.85 m.
Yes

Passenger control (*Ticket verification)

Priority access for people with disabilities, families and other needs
Yes
Availability of adapted access larger in size for people with reduced mobility
Yes
Availability of assistance in validation area
Yes

Security checkpoint

Priority access for people with disabilities, families and other needs
Yes

Passport control

Priority access for people with disabilities, families and other needs
Yes
Booth with double height, one at a height of 0.70-0.85 m.
No

Passengers-only area

Interior circulation: Distribution without obstacles with a passage width of no less than 180 cm and a minimum height of 220 cm.
Yes
Adequate lighting system that enables the identification of signage and a floor surface without reflections.
Yes
  • Counter close to the access and visible from the entrance.
    Yes
    Booth with double height, one at a height of 0.70-0.85 m.
    Yes
  • Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    No
    Charging area with sockets
    Yes
  • Catering: restaurants and cafeterias
    No
    Shops: food, Duty Free, gifts and fashion
    No
  • At least 1 restroom considered as accessible for PRM
    Yes
    Access door width equal to or greater than 0.80 m
    Yes
    Washbasin without pedestal at a height of 0.80 m
    Yes
    Toilet height 0.40-0.50 m
    Yes
    Emergency call system with visual confirmation
    Yes
    Rotation space inside equal to or greater than Ø1,50
    Yes
    Ostomised restroom (at least 1)
    No
  • Adequate floor surface free from obstacles
    No
  • Booth with double height, one at a height of 0.70-0.85 m.
    Yes
    Zona de espera o descanso
    Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    Yes
    Charging area with sockets
    Yes
    Restrooms
    At least 1 restroom considered as accessible for PRM
    No

Departure and arrival

Is it easy to find the path and departure gates?
Yes
Adapted accesses: Accessible connection route between the station and the interior of the transport system, free from obstacles with a minimum width of 180 cm and a free height of 220 cm.
Yes

Exit

Does the exit path coincide with the entrance path?
Yes

Baggage collection hall

  • At least 1 restroom considered as accessible for PRM
    Yes
    Access door width equal to or greater than 0.80 m
    Yes
    Washbasin without pedestal at a height of 0.80 m
    Yes
    Toilet height 0.40-0.50 m
    Yes
    Emergency call system with visual confirmation
    No
    Rotation space inside equal to or greater than Ø1,50
    Yes
    Ostomised restroom (at least 1)
    No
  • Charging areas with sockets (height between 0.40 and 1.20 m)
    Yes
    Chairs with backrest and armrest
    Yes
    Tables with a maximum height of 80 cm (measured to the top of the table). Free space under the table 70 cm high, 50 cm deep and >80 cm wide.
    Yes

Baggage collection hall

Emergency procedure, which includes protocols for the evacuation of people with disabilities.
Yes
Use of acoustic signals in an emergency situation
Yes
Use of visual signals in an emergency situation
No