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Bilbao Hostel

Description

Bilbao Hostel is the largest hostel in Bilbao and the best accommodation option groups and companies , individuals, families, visiting our city.

The quality and safety of our buildings and facilities and the ease with which they can be tailored to the different services that clients require all mean that you will be able to enjoy a stress-free stay in Bilbao, or to organise and participate in different events, workshops, conferences, sporting competitions and other occasions.

The hostel has a capacity of 142 beds distributed across different room types: single en suite rooms, twin rooms, four-bed en suite rooms and four-bed and six-bed rooms with shared bathrooms. All of the rooms have exterior windows with views.

Our hostel includes free private parking and two areas for motor homes, meaning that you can enjoy your time in Bilbao without having to worry about where to leave your vehicle. On top of this, two city bus lines will take you from the door of the hostel to the city centre of Bilbao.

Highlight

This establishment meets the minimum accessibility criteria, verified by specialized technicians, setting it apart from other establishments.

  • It has an entire floor of the hostel fully adapted—both rooms and bathrooms—to different types of mobility needs, as well as an elevator to facilitate access.

  • The rooms do not have adapted toilets inside. Adapted toilets for people with reduced mobility are located in both common service blocks.

Features and services

General

No. of rooms
34
Total number of adapted rooms
10
Close to public transport (adapted)
Yes
Internet point adapted for customers of reduced mobility
No
Internet point with Jaws voice system available
No
Information regarding tourist spots and points of interest accessible to disabled people
Yes, but not enough

Parking

Own parking
Yes
Parking located elsewhere (outside the hotel premises)
Yes
Covered parking
No
The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
Yes
It has reserved parking spaces for vehicles for people with reduced mobility
Yes
Adapted parking spaces indicated
No

Entrance to the establishment

There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
Yes
Homogeneous pavement
Yes, on all of them
Sidewalk lowered next to the hotel
No pavement
Main entrance door type
Automatic sliding door with/made of glass
Door that holds itself (magnetized) at the main entrance
No
Door step width at the main entrance
170 cm
Visual signalling of obstacles at the main door
Yes
Reduced mobility people entrance is secondary
No

Reception

Guiding strip leading to the customer service counter
No
Easy reading signage
Yes, on some
Route free of elements that could pose an obstacle to people with visual disabilities (sometimes there are protruding objects that blind people or those with visual impairments could bump into)
Yes
Counter height
115 cm
Is there an accessible counter?
No
Adequate lighting (there are no dark or dim areas, no excessive glare or backlighting)
Yes
An automatic reservation can be made from an ATM of payment device
No
Service information sent to mobile devices from the reception
No
Magnetic loop at reception
No
Are assistance and guide dogs allowed access?
Yes
Is there an additional cost?
No

Room

  • Degree of adaptation for people with impaired hearing
    Partially
    Degree of adaptation for people with impaired sight
    Partially
    Degree of adaptation for people with reduced mobility
    Completely
  • There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text)
    Yes
    Minimum free door width
    80 cm
    Minimum aisle clearance width
    130 cm
    Door type
    Blind hinge door (single leaf)
    Door that holds itself (magnetized)
    Yes
    Visual signalling of obstacles at the door
    Yes
    Turning space of 1.50 m inside the room
    Yes
    Approach space to the bed sufficient for safe transfers (min. 80 cm)
    Yes
  • Rooms with a light bell
    No
    Written and on-line information regarding the hotel’s services
    Yes
    Adapted telephone with an incoming call light signal
    No
    Light fire alarm in the room
    Yes
    Vibrating portable alarm clock-fire alarm
    No
  • The room has colour contrast doors
    Yes
    There is Braille on the room door locks
    No
    The room floor is homogeneous with no gradients or projections
    Yes
    The room has services information available in Braille
    No
    The room has Amenities with information in Braille
    No
    The room has audible emergency signals
    Yes
    The room has an evacuation plan in Braille
    No
    The room has an evacuation plan in high relief
    No
  • Free passage width in the room
    130 cm
    There is a switch socket in the room next to the bed and/or on the desk
    Yes
    Height of the bed
    58 cm
    Width of the bedside spaces
    139 cm
    Long stick hangers
    No

Bedroom bathroom

Does the toilet have a space to perform turning manoeuvres of at least 150 cm in diameter, free of obstacles?
Yes
The toilet has an obstacle-free approach area of at least 80 cm
Yes
The bathroom has a continuous shower tray
Yes
The bathroom has a roller blind and/or adapted screen
No
The bathroom has a folding seat anchored to the wall
Yes
The shower is located
At the same level as the ground
The shower is fitted with bars
Yes
The shower has an approach space of at least 80 cm
Yes
The shower has a seat
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Easy-to-use tap
Yes
Sink width
70 cm
Is the mirror reclined?
Yes
Door type
Blind sliding door
Door clearance
80 cm

Elevator

Cabin size: Small (fits one wheelchair user), Medium (fits one wheelchair user and their companion), Large (fits at least one wheelchair user plus their companion and other people).
Medium (fits one wheelchair user and their companion)
Audio information
No
Visual information
Yes
Buttons at a suitable height
Yes
Raised button panel, colour contrast or Braille
si

Lounge

Does the hotel have lounges?
Yes
The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
Yes
Minimum free door width
160 cm
Door type
Double blind hinge door
Door that holds itself (magnetized)
Yes
Visual signalling of obstacles at the door
Yes
Minimum table height
70 cm
Chairs with backrests available
Yes
Chairs with armrests available
No
Lounge colour contrast identification
Yes
Long stick hangers available
Yes

Coffee shop

Is there a coffee shop?
Yes
Does the coffee shop area entrance clearly identifies where we are?
Yes
Minimum free door width
170 cm
Door type
Double blind hinge door
Door that holds itself (magnetized)
Yes
Visual signalling of obstacles at the door
Yes
Bar height
80 cm
Type of service
Vending machines
Minimum table height
70 cm
Is the minimum free bottom of tables modular?
Yes
Four-legged tables have a minimum separation of 80cm
Yes
Availability of chairs with backrests
Yes
Availability of chairs with armrests
Yes

Restaurant

Is there a breakfast room?
Yes
The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
Yes
Minimum free door width
170 cm
Door type
Double blind hinge door
Door that holds itself (magnetized)
Yes
Visual signalling of obstacles at the door
Yes
Buffet bar height
70 cm
Service provided by staff
Yes
Availability of pictograms / information regarding allergens
Yes
Menu in Braille
No
Is a hearing aid system available?
No
Minimum table height
69 cm
Is the minimum free bottom of tables modular?
Yes
Four-legged tables have a minimum separation of 80cm
Yes
Availability of chairs with backrests
Yes
Availability of chairs with armrests
Yes

Communal bathroom

Is there more than one adapted communal bathroom?
Yes, some of them
Do all bathrooms share the same accessibility features?
Yes
Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
Yes
Does the bathroom has a folding seat anchored to the wall?
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Sink width
70 cm
Is the mirror reclined?
Yes
Door type
Blind sliding door
Door clearance
80 cm
Minimum aisle clearance width
90 cm

More information

  • Are documents are written in text of at least font size Arial 16?
    Yes
    Is the menu available on easy to read documentation?
    Partially
    Are easy to read directories available of the hotel’s complementary services?
    No
    Is easy to read telephone operation instructions available?
    No
  • Are accessibility audits performed?
    No
    Is accessibility commitment documented?
    Yes
  • Fixed workforce
    Number of employees at the hotel
    20
    Number of employees with cognitive disabilities hired in the last 3 years
    1
  • Is the hotel staff trained in accessibility?
    Yes
    Fixed workforce
    Number of employees who have been trained to deal with a disabled person at the reception desk
    1
  • Are there any direct discounts on the best published rate for disabled people and/or their companions?
    No

Accommodation location