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The image shows the entrance of a building. In the foreground, there is a gray entrance mat with slits. On either side of the door, there are two ...
The image shows a view of a pedestrian walkway by the river. On the left, there is a classical-style building with several windows and balconies, ...
The image shows the interior of a modern hotel, probably a lobby or reception area. The space is large, with a minimalist and elegant design. The ...
The image shows an accessible bathroom. On the left, there is a white sink with a stack of paper towels and a small bottle on top of it. In the ...
The image shows an elegant restaurant dining room. There are several round and square tables with dark wood chairs and cushioned seats. On each ...
The image shows the breakfast buffet area in the restaurant. In the foreground, there is a long table with various containers, such as plates and ...
The image shows the wine cellar of the restaurant. It consists of light wood shelves containing various bottles of wine, champagne, and liquor, ...
The image shows the interior of the elevator on the ground floor of the building. The doors are open, and the modern design of the elevator can be ...
The image shows a hotel room with two single beds. The beds are covered with white sheets and have large pillows. Above the beds, there is a green ...
The image shows an adapted bathroom with a spacious shower. On the shower wall, there is a support bar and a towel rack. The floor is white tiles. ...

Barceló Bilbao Nervión
4

Description

The Barceló Bilbao Nervión Hotel combines contemporary design, technology, art, and nature within an innovative eco-urban concept that focuses on sustainability and guest well-being. Located in the heart of Bilbao, next to the City Hall and just a ten-minute walk from the Guggenheim Museum, it offers an unbeatable location to enjoy both cultural life and the best shopping and dining areas, with the popular pintxos just a short distance away. Its excellent connectivity with the train station, bus terminal, and airport makes it an ideal choice for both leisure trips and business stays.

In addition to its modern style and well-curated service offerings, the hotel stands out for its commitment to accessibility. Its facilities are designed to facilitate the mobility and comfort of all visitors, with barrier-free routes, adapted elevators, and rooms equipped for people with reduced mobility or other functional needs. This attention to accessibility is naturally integrated into the concept.

Highlight

  • The hotel has 28 rooms designed for people with reduced mobility, with spacious areas, accessible bathrooms, and equipment aimed at ensuring autonomy and comfort.
  • All common areas are prepared to facilitate movement in a wheelchair or with technical aids.
  • Spacious and accessible elevators.
  • The modern aesthetic of the hotel is complemented by a clear layout, visible signage, and appropriate materials for comfortable orientation.
  • The staff is accustomed to attending to travelers with different needs, ensuring a pleasant and personalized experience.
This establishment meets the minimum accessibility criteria, verified by specialized technicians, setting it apart from other establishments.

Features and services

General

No. of rooms
350
Total number of adapted rooms
28
Close to public transport (adapted)
Yes
Information regarding tourist spots and points of interest accessible to disabled people
Yes, but not enough

Parking

Own parking
Yes
Parking located elsewhere (outside the hotel premises)
No
Covered parking
Yes
The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
Yes
Access ramp
Yes
Contrast stairs
Yes
Stairlifts
Yes
It has reserved parking spaces for vehicles for people with reduced mobility
Yes
Adapted parking spaces indicated
Yes
Space width
272 cm

Outdoor environment

  • Cobblestones
    Yes
    Very narrow
    Yes
    Significant incline
    No
    Sloping street
    No

Entrance to the establishment

There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
No
Homogeneous pavement
Yes, on all of them
Main entrance door type
Automatic sliding door with/made of glass
Door step width at the main entrance
200 cm
Reduced mobility people entrance is secondary
No

Reception

Guiding strip leading to the customer service counter
No
Easy reading signage
None
Route free of elements that could pose an obstacle to people with visual disabilities (sometimes there are protruding objects that blind people or those with visual impairments could bump into)
Yes
Inside : Minimum free door width
-3 cm
Counter height
100 cm
Is there an accessible counter?
No
The height of the accessible counter
75 cm
Adequate lighting (there are no dark or dim areas, no excessive glare or backlighting)
Yes
An automatic reservation can be made from an ATM of payment device
No
Service information sent to mobile devices from the reception
Yes
Magnetic loop at reception
No
Are assistance and guide dogs allowed access?
Yes

Room

  • Degree of adaptation for people with impaired hearing
    Non-existent
    Degree of adaptation for people with impaired sight
    Partially
    Degree of adaptation for people with reduced mobility
    Partially
  • Minimum free door width
    140 cm
    Minimum aisle clearance width
    140 cm
    Door type
    Blind hinge door (single leaf)
    Door that holds itself (magnetized)
    Yes
    Visual signalling of obstacles at the door
    No
    Turning space of 1.50 m inside the room
    Yes
    Approach space to the bed sufficient for safe transfers (min. 80 cm)
    Yes
  • Written and on-line information regarding the hotel’s services
    Yes
    Light fire alarm in the room
    Yes
    Vibrating portable alarm clock-fire alarm
    No
  • The room has colour contrast doors
    No
    There is Braille on the room door locks
    Yes
    The room floor is homogeneous with no gradients or projections
    Yes
    The room has services information available in Braille
    No
    The room has Amenities with information in Braille
    No
    The room has audible emergency signals
    Yes
  • Free passage width in the room
    90 cm
    There is a switch socket in the room next to the bed and/or on the desk
    Yes
    Height of the bed
    63 cm
    Width of the bedside spaces
    95 cm
    Long stick hangers
    Yes

Bedroom bathroom

Does the toilet have a space to perform turning manoeuvres of at least 150 cm in diameter, free of obstacles?
Yes
The toilet has an obstacle-free approach area of at least 80 cm
Yes
The bathroom has a continuous shower tray
Yes
The bathroom has a folding seat anchored to the wall
Yes
The shower is located
At the same level as the ground
The shower is fitted with bars
Yes
Adjustable-height shower head
Yes
The shower has a seat
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Sink width
86 cm
Is the mirror reclined?
No
Door clearance
90 cm

Elevator

Audio information
No
Visual information
Yes
Buttons at a suitable height
Yes
Raised button panel, colour contrast or Braille
Botonera en altorrelieve y Braille

Lounge

Does the hotel have lounges?
Yes
The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
No
Minimum free door width
126 cm
Visual signalling of obstacles at the door
No
Minimum table height
72 cm
Chairs with backrests available
Yes
Chairs with armrests available
Yes
Lounge colour contrast identification
Yes
Long stick hangers available
Yes

Coffee shop

Is there a coffee shop?
Yes
Does the coffee shop area entrance clearly identifies where we are?
No
Access ramp
No
Type of service
Service provided by staff
Minimum table height
44 cm
Is the minimum free bottom of tables modular?
Yes
Four-legged tables have a minimum separation of 80cm
Yes
Availability of chairs with backrests
Yes
Availability of chairs with armrests
No

Restaurant

Is there a breakfast room?
Yes
The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
No
Buffet bar height
90 cm
Service provided by staff
Yes
Availability of pictograms / information regarding allergens
Yes
Menu in Braille
No
Is a hearing aid system available?
No
Minimum table height
74 cm
Availability of chairs with backrests
Yes
Availability of chairs with armrests
Yes
Availability of round tables?
No
Menu for people with specific dietary needs (coeliac disease, diabetes, allergies, etc.)
Yes

Communal bathroom

Is there more than one adapted communal bathroom?
Yes, some of them
Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
Yes
Does the bathroom has a folding seat anchored to the wall?
Yes
The bathroom has WC support bars
Yes
The sink has a foot
No
Sink width
86 cm
Is the mirror reclined?
Yes
Door type
Blind sliding door
Door that holds itself (magnetized)
Yes
Door clearance
86 cm
Minimum aisle clearance width
92 cm

Accommodation location